i heart rite aid: official rite aid coupon acceptance policy

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Rite Aid – Coupon Acceptance

To Our Valued Customers:

Rite Aid gladly accepts manufacturer coupons, Rite Aid coupons and certain Internet/Print at Home coupons in all stores as detailed in these coupon acceptance guidelines:

GUIDELINES:

Multiple Coupons

Rite Aid accepts manufacturer coupons and Rite Aid coupons for the purchase of a single item. However, no coupon’s redemption amount can ever exceed the price of the item.

Only one manufacturer coupon is accepted for each product, unless coupled with another manufacturer coupon found in a Rite Aid circular.

Rite Aid may accept multiple identical coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers within the store manager’s sole discretion.

Rite Aid reserves the right to limit bulk purchases of items if the purchase will deplete our supply for other customers.

Buy One, Get One Free Coupons

When items are featured on a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the item being purchased.

If a customer presents a Buy One Get One Free coupon for the purchase of two items that are on a Buy One Get One Free promotion; we accept the coupon, essentially making both items free.

Be advised that the cash register will compute any sales tax due, which sales tax varies and is defined by applicable state law.

Internet/Print at Home Coupons

Rite Aid only accepts coupons printed off the internet from manufacturer’s websites, emails and coupon websites up to a maximum of $5.00 off per item as long as the coupon redemption amount never exceeds the price of the item.

Rite Aid coupons are not considered internet/print at home coupons, even when they are printed from an internet site or an email, and therefore these coupons only are not subject to the $5.00 limit.

Total Purchase Coupons

From time to time, Rite Aid may feature total purchase coupons which discount the total purchase amount based upon meeting specific requirements. For example, $5 off a $25 purchase price threshold coupon.

Any manufacturer coupons that may be presented with a total purchase coupon will be deducted after the purchase total has been determined.

Rite Aid may accept more than one total purchase coupon as long as each total purchase coupon is used in separate transactions with each transaction meeting the minimum purchase requirements. Rite Aid reserves the right to limit the number of total purchase coupons that may be used by a customer in a single day.

Sale Items

Rite Aid will accept coupons for an item that is on sale

In the event that any item’s selling price is less than the value of the coupon, Rite Aid will only accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.

General

Coupons and their face value cannot be exchanged for cash

Competitor coupons are never accepted at Rite Aid.

update 10/23/09:
i still had some questions about the policy, which i sent to Mr. Harkreader from rite aid public relations. here are the answers I received...

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"Only one manufacturer coupon is accepted for each product, unless coupled with another manufacturer coupon found in a Rite Aid circular."

Q:What about combining a manufacturer's coupon with a Rite Aid coupon printed online? (for example, the video values coupons)

A: The video values coupons are considered Rite Aid coupons and, thus, may be combined as you propose.

"Any manufacturer coupons that may be presented with a total purchase coupon will be deducted after the purchase total has been determined."

Q: What about other Rite Aid coupons? If I had $25 worth of merchandise, could I use a $5 off $25 coupon and a $3 rite aid coupon? Or would I have to have $28 worth of merchandise in order to use both?

A: The distinction you make between manufacturer and Rite Aid doesn’t matter, so long as the disclaimers on the coupons themselves are followed (some of the total purchase price coupons cannot be combined with others of the same category, and they say as much right on them). In your example, since coupons are taken AFTER the purchase price has been determined, it matters not they take the price below the required threshold (in your example, if the $3 product coupon took the purchase total down to $22, it wouldn’t matter because the $25 was determined prior to this coupon).

"Rite Aid will accept coupons for an item that is on sale."

Q: What about items that are free after single check rebate? (Sometimes Rite Aid cashiers tell us we cannot use a coupon on an item because it is free after rebate.)

A: Yes. The Single Check Rebates program is an entirely separate program and does not impact on what coupons will or will not be accepted (see monthly Single Check Rebates directory for questions/restrictions on this program).

Rite Aid – Coupon Acceptance - Updated 080410

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To Our Valued Customers:

Rite Aid gladly accepts the following coupon types as detailed in the coupon acceptance guidelines listed below:

COUPON TYPES:

Manufacturer Coupons
· Manufacturer coupons are found in newspapers, magazines and even affixed to products. The UPC on these coupons begins with a "5."

Rite Aid Manufacturer Coupons
· Rite Aid Manufacturer coupons generally appear in our weekly circular, on our website and are sent to customers via e-mail. These coupons are labeled "manufacturer coupon" and have a UPC that begins with "49."

Rite Aid Valuable Coupons
· Rite Aid coupons are labeled "variable coupon" and have a UPC that begins with "48."

Internet/Print at Home coupons
· Rite Aid will accept Internet/print at home coupons up to the equivalent value of $5.00 off.
· A Rite Aid coupon (with the Rite Aid logo) is NOT considered an Internet coupon (even if printed off the Internet) and is therefore not subject to the $5.00 maximum.

+UP Reward Coupons
· +UP Reward coupons are special coupons earned by a customer in a prior purchase that can be used for any nonprescription purchase with a small number of exclusions that are listed on the +UP coupon.
Multiple +UP coupons can be used (subject to the printed exclusions) up to the amount of purchase before sales tax.

Buy One, Get One Free
· We accept two coupons for the purchase of two items that are on Buy One, Get One Free Promotion.
· We accept a Buy One, Get One Free Coupon with an item that is in our flyer as Buy One, Get One Free, meaning both items are free. The cash register will compute any sales tax due, which varies by state law.

Total Purchase Coupons
· Rite Aid may feature total purchase coupons which discount the total purchase amount based upon meeting specific requirements. For example, $5 off a $25 purchase price threshold coupon.
· These coupons are accepted under the following conditions:
o The coupon is valid and in date; only one total purchase coupon per transaction.
o Total purchase equals or exceeds $25 before tax (before any coupons are applied).
o Coupons for individual items can also be used including another "48" coupon that is tied to an item in the transaction.
o Provided the total of items purchased is equal to or greater than the purchase requirement, other coupons can be used in conjunction with the total purchase coupon.

ACCEPTANCE GUIDELINES:

General Guidelines:
· Coupons must be valid and in date; Coupons cannot be exchanged for cash.
· Register will validate coupon through scanning or keyed entry of the coupon UPC number.
· In the event that any item's selling price is less than the value of the coupon, Rite Aid will accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is allowed.
· When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.
· Rite Aid reserves the right to not accept any coupon where the validity or the coupon cannot be established.

Multiple Coupons
· More than one coupon can be used on the purchase of a single item under the following conditions:
· All coupons match the item being purchased.
· The total of the coupons is equal to or less than the selling price of the item before sales tax.
· No more than one "48" Rite Aid valuable coupon, one "49" Rir,eAid Manufacturer coupon, and one "5"manufacturer coupon can be used on a single item.
· Rite Aid may accept multiple identical coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers within the store manager's sole discretion.

Rite Aid – store operations bulletin 080210

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please note, this bulletin is intended for employee use. if you are looking for a policy to bring with you to the store, use the latest customer policy.

some sections of interest in this bulletin...

coupons cannot be exchanged for cash. this includes, when a customer makes a return for a product that had a coupon attached, rite aid cannot refund cash for the value of coupon when identified.

common errors and misconceptions

"savvy coupon customers can buy $50 in merchandise and after they presented all their coupons, they paid $5. my store is taking a big loss here."

in reality the vast majority of savvy coupon shoppers are using manufacturer coupons (49's and 5's) which are fully reimbursed by the manufacturers. these sales are profitable for rite aid, provided the guidlines discussed above are followed. these savvy customers are to be treated with the same courtesy we show to other customers.

my sources:
Eric Harkreader, Public Relations Dept. for Rite Aid
slickdeals
see also:
rite aid store operations memo as posted by forthemommas.com