i heart rite aid: official rite aid coupon acceptance policy

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Rite Aid – Coupon Acceptance - Updated 05/2011

rite aid's coupon policy was revised 05/2011. the bolded areas regarding bogo coupons and multiple like coupons are the areas that were changed...

To Our Valued Customers:

Rite Aid gladly accepts the following coupon types as detailed in the coupon acceptance guidelines listed below:

COUPON TYPES:

Manufacturer Coupons
· Manufacturer coupons are found in newspapers, magazines and even affixed to products. The UPC on these coupons begins with a "5."

Rite Aid Manufacturer Coupons
· Rite Aid Manufacturer coupons generally appear in our weekly circular, on our website and are sent to customers via e-mail. These coupons are labeled "manufacturer coupon" and have a UPC that begins with "49."

Rite Aid Valuable Coupons
· Rite Aid coupons are labeled "variable coupon" and have a UPC that begins with "48."

Internet/Print at Home coupons
· Rite Aid will accept Internet/print at home coupons up to the equivalent value of $5.00 off.
· A Rite Aid coupon (with the Rite Aid logo) is NOT considered an Internet coupon (even if printed off the Internet) and is therefore not subject to the $5.00 maximum.

+UP Reward Coupons
· +UP Reward coupons are special coupons earned by a customer in a prior purchase that can be used for any nonprescription purchase with a small number of exclusions that are listed on the +UP coupon. Multiple +UP coupons can be used (subject to the printed exclusions) up to the amount of purchase before sales tax.

Buy One, Get One Free
· Rite Aid accepts Buy One, Get One Free coupons, however only one coupon can be used for each pair of items purchased. A customer can use one “cents off” coupon in conjunction with the item they are purchasing on a Buy One Get One Free promotion (or with a Buy One Get One Free coupon), although the value of the cents off coupon cannot exceed the selling price of the item.
· Buy One Get One Free coupons cannot be used in conjunction with a Buy One Get One Free promotion.

Total Purchase Coupons
· Rite Aid may feature total purchase coupons which discount the total purchase amount based upon meeting specific requirements. For example, $5 off a $25 purchase price threshold coupon.
· These coupons are accepted under the following conditions:
o The coupon is valid and in date; only one total purchase coupon per transaction.
o Total purchase equals or exceeds $25 before tax (before any coupons are applied).
o Coupons for individual items can also be used including another "48" coupon that is tied to an item in the transaction.
o Provided the total of items purchased is equal to or greater than the purchase requirement, other coupons can be used in conjunction with the total purchase coupon.

ACCEPTANCE GUIDELINES:

General Guidelines:
· Coupons must be valid and in date; Coupons cannot be exchanged for cash.
· Register will validate coupon through scanning or keyed entry of the coupon UPC number.
· In the event that any item's selling price is less than the value of the coupon, Rite Aid will accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is allowed.
· When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.
· Rite Aid reserves the right to not accept any coupon where the validity or the coupon cannot be established.

Multiple Coupons
· More than one coupon can be used on the purchase of a single item under the following conditions:
· All coupons match the item being purchased.
· The total of the coupons is equal to or less than the selling price of the item before sales tax.
· No more than one "48" Rite Aid valuable coupon, one "49" Rite Aid Manufacturer coupon, and one "5" manufacturer coupon can be used on a single item. Rite Aid may accept up to 4 identical coupons for the same number of qualifying items as long as there is sufficient stock to satisfy other customers within the store manager's sole discretion.

i had some questions about the policy, which i sent to Mr. Harkreader from rite aid public relations in oct 2009. here are the answers I received...

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"Only one manufacturer coupon is accepted for each product, unless coupled with another manufacturer coupon found in a Rite Aid circular."

Q:What about combining a manufacturer's coupon with a Rite Aid coupon printed online? (for example, the video values coupons)

A: The video values coupons are considered Rite Aid coupons and, thus, may be combined as you propose.

"Any manufacturer coupons that may be presented with a total purchase coupon will be deducted after the purchase total has been determined."

Q: What about other Rite Aid coupons? If I had $25 worth of merchandise, could I use a $5 off $25 coupon and a $3 rite aid coupon? Or would I have to have $28 worth of merchandise in order to use both?

A: The distinction you make between manufacturer and Rite Aid doesn’t matter, so long as the disclaimers on the coupons themselves are followed (some of the total purchase price coupons cannot be combined with others of the same category, and they say as much right on them). In your example, since coupons are taken AFTER the purchase price has been determined, it matters not they take the price below the required threshold (in your example, if the $3 product coupon took the purchase total down to $22, it wouldn’t matter because the $25 was determined prior to this coupon).

"Rite Aid will accept coupons for an item that is on sale."

Q: What about items that are free after single check rebate? (Sometimes Rite Aid cashiers tell us we cannot use a coupon on an item because it is free after rebate.)

A: Yes. The Single Check Rebates program is an entirely separate program and does not impact on what coupons will or will not be accepted (see monthly Single Check Rebates directory for questions/restrictions on this program).

Rite Aid – store operations bulletin 080210

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please note, this bulletin is intended for employee use. if you are looking for a policy to bring with you to the store, use the latest customer policy.

some sections of interest in this bulletin...

coupons cannot be exchanged for cash. this includes, when a customer makes a return for a product that had a coupon attached, rite aid cannot refund cash for the value of coupon when identified.

common errors and misconceptions

"savvy coupon customers can buy $50 in merchandise and after they presented all their coupons, they paid $5. my store is taking a big loss here."

in reality the vast majority of savvy coupon shoppers are using manufacturer coupons (49's and 5's) which are fully reimbursed by the manufacturers. these sales are profitable for rite aid, provided the guidlines discussed above are followed. these savvy customers are to be treated with the same courtesy we show to other customers.

my sources:
Eric Harkreader, Public Relations Dept. for Rite Aid
slickdeals
see also:
rite aid store operations memo as posted by forthemommas.com