- ♥ official policy (updated 04/2012)
♥ policy q&a email (10/2009)
♥ store operations bulletin (8/02/10)
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- during a bogo 50% off sale, a coupon may be used on each item
- $5 maximum on internet coupons was removed
- "ecoupons" section was added
during a bogo 50% off sale, no coupon may be used on the 50% off item(changed 04/2012)
i had some questions about the policy, which i sent to Mr. Harkreader from rite aid public relations in oct 2009. here are the answers I received...
"Only one manufacturer coupon is accepted for each product, unless coupled with another manufacturer coupon found in a Rite Aid circular."
Q:What about combining a manufacturer's coupon with a Rite Aid coupon printed online? (for example, the video values coupons)
A: The video values coupons are considered Rite Aid coupons and, thus, may be combined as you propose.
"Any manufacturer coupons that may be presented with a total purchase coupon will be deducted after the purchase total has been determined."
Q: What about other Rite Aid coupons? If I had $25 worth of merchandise, could I use a $5 off $25 coupon and a $3 rite aid coupon? Or would I have to have $28 worth of merchandise in order to use both?
A: The distinction you make between manufacturer and Rite Aid doesn’t matter, so long as the disclaimers on the coupons themselves are followed (some of the total purchase price coupons cannot be combined with others of the same category, and they say as much right on them). In your example, since coupons are taken AFTER the purchase price has been determined, it matters not they take the price below the required threshold (in your example, if the $3 product coupon took the purchase total down to $22, it wouldn’t matter because the $25 was determined prior to this coupon).
"Rite Aid will accept coupons for an item that is on sale."
Q: What about items that are free after single check rebate? (Sometimes Rite Aid cashiers tell us we cannot use a coupon on an item because it is free after rebate.)
A: Yes. The Single Check Rebates program is an entirely separate program and does not impact on what coupons will or will not be accepted (see monthly Single Check Rebates directory for questions/restrictions on this program).
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please note, this bulletin is intended for employee use. if you are looking for a policy to bring with you to the store, use the latest customer policy.
some sections of interest in this bulletin...
coupons cannot be exchanged for cash. this includes, when a customer makes a return for a product that had a coupon attached, rite aid cannot refund cash for the value of coupon when identified.
common errors and misconceptions
"savvy coupon customers can buy $50 in merchandise and after they presented all their coupons, they paid $5. my store is taking a big loss here."
in reality the vast majority of savvy coupon shoppers are using manufacturer coupons (49's and 5's) which are fully reimbursed by the manufacturers. these sales are profitable for rite aid, provided the guidlines discussed above are followed. these savvy customers are to be treated with the same courtesy we show to other customers.
Eric Harkreader, Public Relations Dept. for Rite Aid
rite aid store operations memo as posted by forthemommas.com